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Disconnection Policy


Policy as of April 1, 2017.

Bills are due ten (10) calendar days from the date of the bill. Bills become delinquent and subject to disconnection if not paid after twenty-five (25) days from the date of the bill. At least six days prior to any proposed disconnect, you will be sent a reminder notice stating that your service will be disconnected. If payment is not made within this period, we will attempt a courtesy call by phone at least one day before your service is to be disconnected.

A collection fee of $25 will be automatically added to any account on the scheduled Cutoff date due to nonpayment of bill. To avoid this charge, payment in full must be received on or before the reminder notice or extension agreement due date.

If your service is disconnected because of non-payment, your service will be reconnected only after you have paid your past-due account in full. You will also have to pay a reconnect fee as indicated on your reminder notice. If your service is disconnected for non- payment twice in one year, an additional deposit may be required. If you have a complaint concerning your service, or a question about your bill, advise us 24 hours before the date we have set to disconnect your service. We will attempt to take care of the matter to everyone's satisfaction. If you wish to request an extension for the payment of your bill, you must come to our office in person to complete the appropriate paperwork.

Charges for collection fees and reconnection of service are as follows:

  • $25 - Collection fee automatically added on scheduled Cutoff date.
  • $25 - Reconnect during office hours and before 3:30 p.m.
  • $50 - Reconnect after 3:30 p.m. and after office hours.
  • $75 – Between 8 a.m. and 9 p.m. on holidays and weekends.

Note: Reconnects will not be made after 9 p.m.

You can avoid any of the above charges by contacting our office in advance to arrange an extension, or to be referred to agencies that can provide assistance. Please call our billing department at 573-449-4181 for more information.

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